Solutions Consultant II- Trust & Safety

📋 Description

• Run moderation onboarding end-to-end: kickoff, policy design, configuration, testing, and go-live
• Translate a customer's written community guidelines into working configuration — policies, harm
• Partner with customer engineering teams on integration questions, webhook setup, and moderation
• Set a clear go-live bar with each customer and hold the project to it, keeping stakeholders on both
• Own ongoing tuning: review flagged and missed content, diagnose false positives and false
• Investigate escalations when moderation behaves unexpectedly, and drive them to root cause with our

🎯 Requirements

• 3+ years in a customer-facing role at a technical or SaaS company — customer success
• Comfortable being technical without being an engineer
• Strong project management instincts. You can run several onboardings at once and keep every one of
• Analytical: you're drawn to the question "is this actually working?" and you know how to answer it
• Excellent written and verbal communication. You can hold a room of moderators in a training session
• Willingness to engage with difficult content. This role involves reviewing examples of harmful

🎁 Benefits

• 19+ days of paid time off plus 10 paid holidays
• Hybrid work flexibility (3 days a week from the office)
• Free health insurance for the employee and partial coverage for dependents (80% contribution
• 401k contribution plan with 4% match
• Fitness stipend
• Company equity