Solutions Engineer

📋 Description

• Get involved early in the sales process on API and web app deals to assess technical fit and scope
• Own SOW review for API and web app implementation scopes
• Support the implementation of API and web app customers
• Serve as the escalation resource for API-related Zendesk tickets, closing the current API knowledge
• Act as a resource for upselling and solutioning conversations with existing API customers
• Coordinate across Sales, Implementation, Engineering, and Support to keep API-related commitments

🎯 Requirements

• 3+ years in a Solutions Engineer, Sales Engineer, or similar pre-sales role in B2B SaaS
• Working familiarity with APIs and integrations — able to scope integration requirements and speak
• Experience scoping or reviewing statements of work (SOW) with clients
• Strong written and verbal communication skills; comfortable being customer-facing from day one
• Comfortable operating with ambiguity in a role that's still being defined
• Customer-retention minded — sees API customers as a relationship to protect, not just a ticket queue

🎁 Benefits

• Health/Vision/Dental plans
• Unlimited PTO
• New Apple equipment
• Startup equity