Solutions Engineer II

📋 Description

• Own customer onboarding end to end, from SIM provisioning and device configuration through to a
• Diagnose and resolve SIM, device, and network-level connectivity issues across the full deployment
• Lead the team's automation work: find the manual work worth removing, then build it away
• Improve and automate the technical onboarding process, from SIM order intake through provisioning
• Automate account-health monitoring and alerting for Account Management team
• Maintain and expand internal tooling, including AI-driven support tooling, along with the internal

🎯 Requirements

• 5+ years in a customer-facing technical role (e.g., Solutions Engineer, Technical Support Engineer
• Solid understanding of cellular networks, IoT devices, various Radio Access Technologies (RATs)
• Experience working with scripting languages (e.g., Python or Ruby), SQL, and REST APIs
• A track record of building automations or integrations against real operational workflows, not just
• Experience applying AI tooling to real support, onboarding, or operational workflows
• Strong written and verbal communication skills, with the ability to explain complex technical

🎁 Benefits

• Competitive compensation: All employees receive equity with transparent salary and equity formulas
• Health & time off: Flexible health coverage (up to 100% employee, 95% dependents), unlimited
• Remote work support: $1,000 hiring bonus plus $250/month taxable Work-From-Home stipend
• Financial security: Life and disability insurance fully covered, 401(k) plan, and Professional