Specialist, Credit Card Lending

📋 Description

• Understand customer needs and provide personalized advice on credit, lending, personal banking, and
• Manage customer contacts and transactional outcomes efficiently, ensuring requests are accurately
• Assess lending applications and customer requests, applying authorized credit qualifications and
• Make informed credit decisions or recommendations while balancing customer needs, business
• Investigate complex lending situations, analyze issues, determine appropriate next steps, and
• Maintain accurate documentation and protect the confidentiality of customer and organizational

🎯 Requirements

• Typically 2–3 years of relevant experience, with a post-secondary degree in a related field
• Knowledge of personal lending and home financing products, including the ability to understand
• Familiarity with competitive financial-services markets, lending product trends, and evolving
• Understanding of contact-centre operational processes, policies, technology, and performance
• Ability to apply lending policies, credit qualifications, risk-management principles, and
• Strong analytical and problem-solving skills.

🎁 Benefits

• Competitive salary range of $37,000–$70,000 CAD.
• Potential eligibility for commissions and bonuses.
• Health insurance and other employee benefits.
• Accident and life insurance coverage.
• Retirement savings plans.
• Tuition reimbursement and professional development opportunities.