Specialist Support Customer Service Representative I - Carrollton, TX

📋 Description

• Answer phone calls from customers, M-F 8am-5pm CT and reply to emails within one business day
• Answer questions about General Radon Information, Radon and mold testing instructions, Radon and
• Resolve issues including re-sending test reports, receipts, and shipping labels, processing
• Escalate out-of-scope tickets to the proper channels within one business day
• Perform rotating additional duties including shipping online, bulk, replacement, and free orders

🎯 Requirements

• High school diploma or equivalent required, Bachelor’s degree or equivalent experience preferred
• Proven customer support experience or experience as a client service representative, minimum 1 year
• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English, including the ability to read, write, and speak in
• Exceptional communication skills
• Strong customer service skills

🎁 Benefits

• Comprehensive medical coverage
• Life and disability insurance
• 401(k) with company match
• Paid holidays
• Paid time off
• Dental and vision options