Spécialiste Voix du Client | Voice of Customer Specialist

📋 Description

• Lead the design, implementation, and optimization of CX surveys and programs using Qualtrics.
• Translate customer feedback and behavioral data into actionable insights that support
• Collaborate with internal teams (Marketing, Operations, Customer Service) to interpret findings and
• Present insights and recommendations to senior leaders and cross-functional partners in a clear
• Monitor and report on key CX metrics (NPS, CSAT, CES, etc.), highlighting trends, pain points, and
• Develop and maintain interactive dashboards and reports to visualize insights and business impact.

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Statistics, Analytics, or a related field.
• 3–5 years of experience in customer insights, CX analytics, market research, or a related area.
• Proven expertise with Qualtrics or similar experience management platforms.
• Experience using SPSS (or equivalent statistical software) for data analysis and reporting.
• Strong analytical skills, including data interpretation, storytelling, and presentation.
• Demonstrated ability to share insights effectively with internal stakeholders and influence

🎁 Benefits

• Group insurance
• Retirement savings
• Other benefits as introduced