SPP Consultant

📋 Description

• Act as the primary point of contact for SPP users across pilot entities during hypercare. Log
• Resolve business/process items internally and escalate genuine defects to the implementation
• Run the daily hypercare stand-up, maintain a live issue log and burn-down chart, and regularly
• Support the SPP side of the first month-end close, ensuring accurate time entry and approvals
• Monitor and support key SPP process areas, including project lifecycle and activation, resource
• Provide super-user support, reinforce training, flag areas where refresher sessions are required

🎯 Requirements

• Hands-on experience supporting a SuiteProjects Pro (SPP) or comparable Professional Services
• Strong foundational knowledge of professional-services and project finance operations, including
• Proven track record in issue triage—expertly isolating user/process gaps from technical
• Exceptional communication skills to manage expectations across business users, program leads, and
• Familiarity with Jira and Confluence for issue tracking and process documentation (nice to have).
• Prior experience operating within multi-entity, multi-currency global enterprise environments is a

🎁 Benefits

• Fixed-term contract
• Commitment to inclusion and compliance with Law 2466 of 2025 from Colombia, with available spaces
• Equal-opportunity employer
• Work within a global, digital-first, data-driven environment as part of Monks
• Involvement in AI-powered transformations for Fortune 100 companies
• Remote work option