Sr. Analyst - Client Success Management

📋 Description

• Build and standardize processes and best practices to support the Customer Success team and
• Define and produce KPIs, executive reporting, and dashboards that drive insights and decisions.
• Maintain and optimize Customer Success tools and platforms, ensuring accurate and up-to-date data.
• Coordinate compliance activities, including annual audits and vendor assessments.
• Support event planning and communication efforts for webinars and customer engagements.

🎯 Requirements

• Bachelor’s degree in Business, Operations, or related field, or equivalent experience.
• 3+ years of experience in customer success operations or a similar role.
• Strong ability to design and improve processes, manage data, and create actionable reporting.
• Excellent communicator who thrives in collaborative, global environments.
• Comfortable with tools like CRM platforms, reporting dashboards, and third-party portals.

🎁 Benefits

• Competitive rewards package supporting you and your family inside and outside of work.
• Short-term incentives (bonus or commission).
• Long-term incentives (equity), where applicable.