Sr. Client Success Specialist

📋 Description

• Act as a trusted thought partner and InStride resource for client stakeholders by functioning as
• Support the delivery of a yearly business review for select clients to demonstrate program value
• Understand partner sentiment by analyzing customer health metrics, running Net Promoter Score (NPS)
• Provide InStride teams with ongoing client updates and information through Salesforce updates
• Build presentation materials for various internal and external meetings.
• Execute a scalable program management strategy to nurture and renew existing accounts.

🎯 Requirements

• 2+ years of experience in corporate client success and/or corporate client services role
• Customer-first mentality, with a focus on building and nurturing strong, lasting relationships both
• Excellent independent judgment, carefully evaluating options and making decisions in the best
• Creative problem-solver, excelling at envisioning and articulating solutions to complex and
• Outstanding interpersonal, verbal, and written communication skills, consistently maintaining a
• Committed to achieving results, combining a bias for speed and action with high analytic accuracy

🎁 Benefits

• 401(k) plan with company match
• Flexible vacation policy
• Paid family leave
• Best-in-class health care benefits
• Eligible to enroll in 2,800+ online certificate and degree programs through the Step Forward