Sr. Community Programs Manager

📋 Description

• Own and continuously improve the community journey, including onboarding, communications
• Maintain a consistent community voice and high-quality experience across communication channels and
• Manage tiered engagement, segmentation accuracy, nurture journeys, and re-engagement campaigns
• Oversee the community platform and support transitions away from legacy tools while maintaining
• Partner with Marketing on demand-aligned content, audience context, communication calendars, and
• Manage the existing support model by triaging unresolved cases, identifying recurring issues, and

🎯 Requirements

• 5+ years of experience in community management, community programs, community marketing, or a
• 2+ years of experience managing cohort-based programs, learning operations, courses, bootcamps, or
• Passion for community building and creating human-centered member experiences.
• Experience managing community moderator programs.
• Familiarity with community and LMS platforms; experience with Discourse and Moodle is preferred.
• Experience leading a community platform migration, tool transition, or significant change

🎁 Benefits

• Base salary of $120,000–$125,000 annually, plus a company bonus based on revenue targets and
• Annual professional and personal development stipend.
• 25 days of PTO plus 4 Volunteer PTO days per year.
• Medical, dental, and vision insurance.
• Paid parental leave.
• Remote work stipend.