Sr. Customer Engagement Marketing Manager (Canada)

📋 Description

• Develop and execute customer engagement programs including nurture and advocacy.
• Collaborate with Web Developers on platform tech needs and CRM integrations.
• Build relationships with stakeholders; align with Brand and Demand teams.
• Drive engagement across channels (email, in-app, social) with evidence-based programs.
• Foster active community participation; govern tone and engagement rules.
• Grow online communities; curate content and editorial calendars with SMEs.

🎯 Requirements

• 6+ years B2B SaaS/Healthcare marketing with online community admin/moderator experience.
• Strong strategic problem solver with cross-functional guidance.
• Prioritize with urgency while tracking KPIs for customers and business.
• Strategic thinking, relationship-building, flexibility, and strong communication.
• Hybrid work ability from Toronto or Salt Lake City.
• Leadership and coaching to guide teams and evolve programs to measurable results.

🎁 Benefits

• Benefits starting from Day 1
• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support