Sr. Customer Engagement Marketing Manager (US)

📋 Description

• Develop strategic plans and execute customer engagement programs.
• Collaborate with web developers on platform tech and features.
• Build relationships with stakeholders and influence decisions.
• Align with Brand and Demand to drive engagement for sales goals.
• Guide Enablement on activation and evidence-based adoption.
• Drive community participation and governance of customer communities.
• Grow online communities and cultivate champions and influencers.
• Analyze program data, provide insights, and reduce churn.
• Contribute to measurement and reporting using tech tools.
• Share customer feedback to inform product and marketing.

🎯 Requirements

• 6+ years in B2B SaaS/Healthcare marketing with online community management.
• Strategic thinker with cross-functional guidance.
• Ability to prioritize while tracking KPIs and success metrics.
• Strong strategic thinking, relationship-building, flexibility, and communication.

🎁 Benefits

• Benefits start day one
• Retirement plan matching
• Flexible paid time off
• Wellness support programs
• Parental & caregiver leaves
• Fertility & adoption support