Lead acquisition with partners, craft/deliver demos, and run technical evaluations
Guide implementations, integrations, and training
Discover adoption expansion opportunities, diagnose churn risks, and plan paths forward
Handle escalations for complex technical challenges
Develop playbooks, coach peers, and improve team workflows
Drive measurable customer health, retention, expansion, and technical resolution

🎯 Requirements

5-8 years in customer-facing technical role (e.g., Sales/Solutions Engineering, TAM)
Deep hands-on experience with HTML, CSS, JavaScript, and REST APIs
Proven experience managing strategic Enterprise accounts
Ability to solve ambiguous problems with multiple variables
Experience connecting technical execution to business outcomes
Hands-on use of AI tools for research, content creation, or automation

🎁 Benefits

Competitive United States benefits with $0 premium options
Strong 401(k) match
Equity
Flexible time off

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Get alerts for new remote customer support jobs

A weekly email with new matches. Unsubscribe anytime.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot