Sr. Customer Experience Manager (CA)

📋 Description

• Influences others to adopt a different POV. Anticipates potential objections and influences others
• Actions and advice typically impact the quality and effectiveness of the team or a group of
• Oversee adhoc quantitative and qualitative research projects using a variety of research
• Solves complex issues or problems where analysis of situations or data requires an in-depth
• Integrates best practices in a discipline with others and/or applies advanced technical skills

🎯 Requirements

• 7 years hands-on experience within marketing research defining and implementing CX measurement
• Demonstrated ability to influence business objectives to improve the customer experience
• Developed analytic skills with ability to use data to influence others
• Ability to apply insights to long-term strategic business issues as well as day-to-day business
• Expertise with Excel, PowerPoint, and Power BI
• Bachelors degree in business, mathematics, or the sciences

🎁 Benefits

• Benefits starting from Day 1!
• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support