Sr. Customer Success Business Partner

📋 Description

• Drive Immediate Value: Manage a prominent portfolio of customers, hitting the ground running to
• Be a Strategic Advisor: Guide customers through the value delivery lifecycle, helping them
• Strategic Leadership: Lead executive-level Quarterly Success Reviews (QSRs), presenting Success
• Uncover Value Opportunities: Document and quantify customer value realized through business
• Champion the Customer: Proactively build strong relationships, acting as the internal voice of the
• Mitigate Risk: Identify renewal risks early and partner seamlessly with Renewal Managers and

🎯 Requirements

• Previous experience driving value in customer success, presales, or management consulting roles.
• Required background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics.
• Exceptional communication and presentation skills; comfortable and confident engaging at all
• Proven track record in Customer Success, SaaS platforms, Project Leadership, Technology Consulting
• A unique ability to translate complex technical concepts into clear, customer-friendly business
• Familiarity with software development processes and design methodologies.