Sr. Customer Success Manager

📋 Description

• Own post-sales success for enterprise customers.
• Lead onboarding program to accelerate time-to-value.
• Run regular cadence calls to monitor adoption and mitigate risk.
• Analyze telemetry and usage trends to assess customer health.
• Plan and deliver QBRs with GTM teams to review adoption and health.
• Monitor risk signals and collaborate with cross-functional teams to prevent churn.

🎯 Requirements

• 5+ years in Customer Success or Technical Account Management for enterprises.
• SSE/SASE architectures, cloud security, information security, and threat prevention.
• Hands-on experience with Data Loss Prevention (DLP) programs.
• Experience building business-aligned cloud and cybersecurity programs.
• Strong stakeholder management with executives and technical teams.

🎁 Benefits

• Open desk layouts and large meeting spaces for collaboration.
• Catered lunches, office celebrations and social events.
• Employee recognition events and groups (e.g., AWON).
• Opportunities to work with teams across global offices.