Sr. Customer Success Manager

📋 Description

• Be the trusted advisor for ~40 customers
• Develop tailored success plans to drive adoption of Klaviyo
• Identify and recommend additional Klaviyo products to increase revenue
• Proactively review customer performance and escalate issues
• Collaborate across Onboarding, Customer Growth, and internal teams
• Transform workflows by integrating AI to create smarter processes

🎯 Requirements

• 5+ years in customer success with multi-stakeholder relationships
• Explain how to reach goals using software to end users
• Creative problem solving for customers and end users
• Experience in marketing or advising customers on marketing strategy
• Comfortable discussing renewals, upgrades, and cancellations
• Excellent organizational and project management skills

🎁 Benefits

• Generous benefits
• Inclusive, collaborative culture
• AI fluency and responsible AI usage
• Equal opportunity and non-discrimination