Sr. Customer Success Manager

📋 Description

• Own account strategies across a $5M+ ARR portfolio of approximately 20–25 enterprise accounts
• Develop multi-year success plans aligned to customers’ digital transformation goals, adoption
• Build trusted relationships with executive stakeholders, including VP Marketing/CMO, Head of
• Identify and proactively address churn, contraction, competitive displacement, and executive
• Own and forecast retention targets using usage, adoption, health, and engagement indicators.
• Lead Executive Business Reviews (EBRs) and customer workshops that demonstrate ROI and connect

🎯 Requirements

• 8-12 years of experience in Customer Success, Account Management, Enterprise SaaS sales, renewals
• Bachelor’s degree preferred; Customer Success, sales, or negotiation certifications are a plus.
• Proven track record of owning and achieving a commercial number, including NRR, gross retention
• Experience managing a complex enterprise book of business post-implementation.
• Strong commercial acumen, including experience with renewals, expansion opportunities
• Exceptional communication and negotiation skills, with the ability to influence C-level

🎁 Benefits

• Interesting Work: We hire curious trendspotters and brave trendsetters. This is NOT your boring
• Tribe Vibe: We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and
• Bragging Rights: We are dreamers and dream makers. Our efforts pay off and we work with the most
• One Team One Dream: This is one of our values, and it shows. We don’t believe in artificial