Sr. Customer Success Manager

📋 Description

• Deliver customer value by building C-level relationships and aligning goals.
• Drive proactive success plans with clear KPIs and timelines.
• Win as a team by aligning cross-functional partners to resolve escalations.
• Represent the customer's voice; surface feedback to drive improvements.
• Guide customers forward; communicate relevant products/features to drive adoption.
• Identify renewal risk and collaborate to remediate, enabling renewals and expansion.

🎯 Requirements

• 5+ years in customer success/account management/consulting with large enterprises; SaaS product.
• Track record delivering and scaling exceptional customer experience; ambitious.
• Strong emotional intelligence and relationship management; executive stakeholder development.
• Strong presentation/communication with C-level execs; align tech with business value.
• Strong listening and analytical skills; able to dive deep and anticipate needs.
• Willing to travel up to 35%.

🎁 Benefits

• Equity where applicable.
• Health, dental and vision insurance.
• 401(k) with matching.
• Flexible spending account.
• Paid time off and parental leave.
• Immersive onboarding and global community.