Sr. Customer Success Manager

📋 Description

• Build and maintain relationships with clients, understanding their needs and serving as primary
• Ensure client retention through delivery of exceptional service and support
• Responsible for managing challenging client requests and issue escalations, addressing gaps in
• Uncover the true business needs, pain points, and challenges that clients are facing, and
• Ensure the timely and successful delivery of solutions according to customer needs and objectives
• Partner cross-functionally with product to ensure the continued success of clients and provide

🎯 Requirements

• Bachelor's degree required
• 5+ years of client service experience required
• Experience overseeing teams or projects in a matrix environment
• Experience with healthcare or homecare industry required
• Experience with SaaS platforms preferred
• Experience with a partner ecosystem preferred

🎁 Benefits

• Competitive health plans
• Paid time-off
• Company paid holidays
• 401K retirement program with Company elected match
• Other company sponsored programs