Sr. Customer Success Manager - Clinical

📋 Description

• Serve as the primary strategic point of contact for assigned enterprise and strategic accounts
• Build strong relationships with senior and executive-level stakeholders, positioning H1 as a
• Own and drive account strategy, including implementation and adoption plans, success metrics
• Lead regular executive business reviews, clearly articulating performance against KPIs, ROI, and
• Proactively identify risks and opportunities across your portfolio, taking early action to mitigate
• Navigate and manage multiple complex initiatives across various business units within client

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, or Client Services within an
• Demonstrated experience owning complex, high-ARR accounts with senior stakeholder engagement.
• Strong project management experience across multi-threaded, high-priority initiatives.
• Experience working in or with Life Sciences organizations strongly preferred; Medical Affairs or
• Proven ability to manage renewals, mitigate risk, and identify expansion opportunities.

🎁 Benefits

• Full suite of health insurance options, in addition to generous paid time off
• Pre-planned company-wide wellness holidays
• Retirement options
• Health & charitable donation stipends
• Impactful Business Resource Groups
• The opportunity to work with leading biotech and life sciences companies in an innovative industry