Sr. Customer Success Manager (French Speaking)

📋 Description

• Own the customer journey from project kick-off, launch, adoption, and ongoing value realization
• Build trusted relationships across complex enterprise organizations, engaging confidently with
• Understand the goals, priorities, and influence of different customer personas, and align technical
• Translate technical concepts, product capabilities, and performance data into clear business value
• Plan and lead effective QBRs and EBRs that go beyond reporting: communicate measurable impact
• Identify risks, blockers, and changing customer priorities early. Lead escalations with clarity and

🎯 Requirements

• Based in EMEA, ideally in France. Fluency in a French language is a requirement.
• At least three years of experience managing relationships with enterprise customers in Customer
• Experience working with complex enterprise organizations and building trusted relationships with
• Strong executive presence and the confidence to lead strategic customer conversations, including
• Strong influencing and stakeholder-management skills, including the ability to create momentum and
• Strong problem-solving skills, intellectual curiosity, and the ability to learn quickly in a

🎁 Benefits

• A competitive compensation package including stock options
• Fully remote team - choose where you live
• Work from home stipend! We want you to have the resources you need to set up your home office
• Apple laptops provided for new employees
• Training and development budget for every employee, refreshed each year
• Parental leave for qualified employees