Sr. Customer Success Manager I

📋 Description

• Serve as the primary relationship owner for our Major/Key segment employer customers (30,000+
• Partner with marketing to develop and deliver engaging campaigns and workshops for your customers
• Produce and regularly communicate customer reports
• Collaborate internally with teams such as product, clinical, data science, legal, and others to
• Contribute to product roadmap planning, providing an important customer and patient voice, and
• Leave customers feeling supported and delighted after every interaction, such that they renew with

🎯 Requirements

• 8+ years experience in implementation and/or customer success, ideally in the area of HR / Benefits
• Passion for mental health and changing the healthcare landscape
• Excellent communication skills-both verbal and written, with an emphasis on quickly gaining trust
• Ability to innovate and creatively solve problems in a highly collaborative manner
• Strong project management skills and a demonstrated ability to work successfully on
• Ability to prioritize and balance multiple customers

🎁 Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability
• Lyra for Lyrians; coaching and therapy services
• Equity in the company through discretionary restricted stock units
• Competitive time off with pay policies including vacation, sick days, and company holidays
• Paid parental leave
• 401K with up to 3% matching