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Own and grow a portfolio of 25 or more mid market & enterprise customers, guiding them from go
Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic
Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows
Translate customer business needs into actionable solutions, influencing roadmap and product
Identify, quantify, and track customer success metrics tied to efficiency, cost savings, and
Proactively manage risks, expectations, and change, ensuring customers successfully navigate

Experience in leveraging or critically thinking about how to integrate AI into work processes
5+ years of experience in Customer Success, Account Management, Implementation, or Consulting
Experience supporting medium to large enterprise customers and navigating complex stakeholder
Strong ability to explain technical and AI-driven solutions in clear, business-oriented terms
Familiarity with workflow platforms, ITSM, HR systems, or enterprise automation (ServiceNow
Proven ability to build executive relationships and influence outcomes at multiple levels

Sr Customer Success Manager - Moveworks

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