Sr. Customer Support Analyst

📋 Description

• Execute, monitor, and continuously improve delivery management and service-related tasks such as
• Become an expert on NIQ processes and methodologies, actively contributing to improving
• Ensure query resolution and deliver data/information as per customer contractual terms, aligned
• Align with customers on ways of working and define servicing elements of Joint Business Plans.
• Responsible for triaging customer queries/requests (data, resolution, snapshots) across markets and
• Work closely with other NielsenIQ teams to identify and implement resolutions.

🎯 Requirements

• Master’s degree with preference to Marketing or Business Analytics with 3+ yrs of experience of
• Strong exposure to Microsoft Excel (pivot tables, vlookup, conditional functions, conditional
• Analytical skills and aptitude for data and operational processes.
• Project management aptitude (critical path, task sequencing, problem solving, etc.).
• Excellent organization skills, ability to meet deadlines, and work effectively in teams.
• Advanced analytical and problem-solving skills.

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)