Sr Digital Customer Success Manager

📋 Description

• Own digital customer success in APJ; drive value of the Segment platform.
• Design and run scalable programs and frameworks; mentor team.
• Partner with Global Marketing to design scalable initiatives across industries.
• Act as trusted advisor with product expertise; guide customers on best practices.
• Lead cross-functional initiatives with Sales, Renewals, SAs, Product, Marketing.
• Mentor Digital CSMs; share best practices and contribute to team development.

🎯 Requirements

• Ability to work APJ time-zone.
• 7+ years in Customer Success, Scaled Success, or related fields.
• Deep understanding of SaaS, data platforms and customer lifecycles.
• Strong cross-functional collaboration; ability to influence global strategies.
• Proven ability to analyze customer data and translate insights into action.
• Experience mentoring peers or leading projects that improved outcomes.

🎁 Benefits

• Competitive pay.
• Generous time off, parental and wellness leave.
• Healthcare and retirement savings program.
• Remote-friendly and flexible work options.