Sr. Escalations Engineer

📋 Description

• Serve as a primary technical point of contact for customer support cases and escalations, including
• Own complex Tier 3 customer issues from initial investigation through resolution, providing clear
• Troubleshoot issues across Corelight products, Linux systems, hardware, networking, cloud
• Analyze logs, packet captures, system behavior, network traffic, and other technical evidence to
• Identify technical issues and recommend solutions, including configuration or network changes
• Provide customers with technical guidance, best practices, and accelerated support for Corelight

🎯 Requirements

• 7+ years of hands-on technical experience in post-sales support, escalation engineering, systems
• Significant experience troubleshooting complex Tier 3 technical issues and driving problems through
• Strong hands-on experience installing, configuring, administering, and troubleshooting
• Strong networking knowledge, including TCP/IP and common application protocols such as DNS, HTTP/S
• Experience troubleshooting hardware, systems, and network infrastructure in complex technical
• Experience analyzing network traffic and packet captures using tools such as tcpdump, Wireshark, or

🎁 Benefits

• Equity and additional benefits will also be awarded.