Own IT support end-to-end across Google Workspace, Okta, 1Password, and Slack administration
Build and maintain AI-assisted support workflows to auto-resolve common requests
Administer our AI tooling stack (Claude Enterprise, MCP connectors) for the whole company
Manage endpoint devices via MDM (Jamf for Mac, Intune for Windows)
Administer Google Groups/distro lists and email hygiene
Support onboarding and offboarding automation

🎯 Requirements

5+ years in IT support/systems or similar roles
Deep hands-on experience with Google Workspace, Okta, 1Password, Claude, and Slack administration
Experience with MDM platforms (Jamf and/or Intune) for Mac and Windows fleets
Track record of building automation or self-serve tooling that improves employee IT experience
Judgment to know when automation is right and when a person needs a person
Comfort owning ambiguous, cross-functional problems

🎁 Benefits

Perks & Benefits as described on the Swoogo careers page

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