Sr. Manager, Operational Excellence (Patient Support)

📋 Description

• Collaborate with the Sr. Director of Patient Support to develop and execute operational strategies
• Lead a portfolio of initiatives/projects, ensuring timely and high-quality delivery, alignment with
• Drive efficiency in associates’ processes, as measured by sustained improvement in key Patient
• Solve drivers of patient support contacts at the root, reducing the frequency with which patients
• Develop and implement comprehensive solutions across people, process, and technology in support of
• Use data to drive decision-making through identifying trends, bottlenecks in operational workflows

🎯 Requirements

• Location: Pittsburgh or Seattle; Open to New York City or Seattle with 25% travel.
• 10+ years of experience in operations, strategy, or process improvement in a high-growth company
• Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s
• Specific experience in contact centers or customer operations preferred.
• Exceptional problem-solving skills and demonstrated experience delivering high-impact results using
• Ability to lead multiple projects from concept to reality and manage cross-functional stakeholders.