Sr. Manager, Project Management Office

📋 Description

• Build, hire, and lead a high-performing team of Project Managers / Implementation Managers, scaling
• Establish career pathing, performance management, coaching frameworks, and onboarding programs for
• Foster a culture of accountability, client-centricity, and continuous improvement
• Act as a player-coach — hands-on in delivery while developing direct reports into future leaders
• Stand up the formal PMO function: governance model, methodology, and delivery playbooks appropriate
• Design and implement standardized templates for project charters, implementation plans, status

🎯 Requirements

• 7+ years in project/program management, with 3+ years in a PMO leadership or team management
• Experience in SaaS, ideally with GovTech, public sector, or highly regulated environments
• Demonstrated success building or scaling a PMO function from an early or informal stage into a
• Track record of managing and growing a team of PMs/Implementation Managers (hiring, coaching
• Direct experience with Salesforce, Rocketlane, ChurnZero (or comparable implementation/PS tools)
• Experience managing client escalations at the executive level, ideally with government or public

🎁 Benefits

• Medical, dental & vision insurance
• FSA, HSA, and/or Dependent Care FSA (US)
• Life + AD&D insurance, plus short-term and long-term disability insurance (US)
• Life + disability insurance (Canada)
• 401(k) (US) / RRSP (Canada) with 3.5% match
• 10 company holidays