Sr Service Delivery Manager

📋 Description

• Own and oversee the end-to-end change management process across the business unit, ensuring
• Chair Technical Review Board (TRB) meetings and act as the final governance checkpoint for proposed
• Oversee change execution, post-implementation monitoring, and validation activities, ensuring all
• Lead the Hosting Response Bridge (HRB) during post-change stability windows, enforcing
• Establish and document clear rollback triggers during TRB reviews, exercise rollback authority when
• Ensure unresolved change activities and operational issues are accurately documented and

🎯 Requirements

• Significant experience in IT service delivery management, cloud operations, infrastructure
• Proven ability to lead distributed or rotational teams responsible for supporting multiple clients
• Strong understanding of enterprise change management governance, including change assessment, risk
• Experience leading technical review boards or comparable governance forums, evaluating
• Demonstrated expertise in major incident management, critical issue resolution, escalation
• Solid understanding of cloud operations, infrastructure services, monitoring environments, and

🎁 Benefits

• Remote working opportunity within India
• Full-time employment with senior operational leadership responsibilities
• Leadership and ownership of enterprise-wide change management governance and service delivery
• Client exposure overseeing services supporting more than 100 clients
• Cross-functional collaboration with technical specialists, duty managers, Tower Leaders, and
• Professional development in cloud operations, IT service management, change governance, incident