Sr. Software Engineer, Site Reliability

📋 Description

• Own complex production support escalations and ticket triage, providing hands-on troubleshooting
• Partner with Software Engineering to investigate complex production issues, identify root causes
• Bring proven SRE practices to the team and foster proactive reliability, continuous improvement
• Lead incident response from triage and mitigation through recovery, root cause analysis, and
• Build observability across products, services, and critical customer workflows using meaningful
• Define and mature SLIs and SLOs that measure system reliability and customer experience.

🎯 Requirements

• Hands-on Site Reliability Engineering experience applying software engineering practices to
• Strong knowledge of SLIs, SLOs, error budgets, observability, automation, and toil reduction.
• Experience building monitoring, dashboards, alerts, and telemetry using tools such as Honeycomb
• Experience with production incident management, root cause analysis, blameless post-incident
• Strong programming and scripting skills to navigate and troubleshoot application code and build
• Strong SQL and relational database skills for production troubleshooting and safe data correction

🎁 Benefits

• Generous health, vision, and dental insurance options
• Access to HealthiestYou, a healthcare service offering 24/7 doctor access
• Competitive PTO package: 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, and
• 401k match
• Equipment shipped to your door