Sr Software Technical Account Manager

📋 Description

• Support the readiness, deployment, and operational adoption of Axon hardware and software for an
• Serve as the primary technical advisor for the healthcare customer, building trusted relationships
• Guide configuration, device and user readiness, administrator enablement, training, issue triage
• Conduct regular health and risk reviews, identify misconfiguration or adoption gaps, and recommend
• Travel onsite (up to 50% including short-notice and overnight) to support customer deployments
• Perform hands-on troubleshooting across hardware, devices, user/account configuration, SaaS

🎯 Requirements

• 4+ years of relevant experience in technical implementation, Professional Services, Technical
• Demonstrated experience implementing or supporting a hardware-plus-SaaS solution in a customer
• Hands-on experience configuring, testing, troubleshooting, or supporting devices and cloud-based
• Experience delivering live training or enablement to frontline users, administrators, operational
• Working knowledge of networking fundamentals, including IP addressing, Wi-Fi, DNS, routing
• Strong customer presence and the ability to remain calm, structured, and credible during

🎁 Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support