Sr. Specialist, Crisis Communications

📋 Description

• Own end-to-end response for high-severity and escalated safety incidents, coordinating across
• Serve as a point of contact for XFN partners on complex or ambiguous cases, exercising independent
• Lead retrospective analysis for high-severity incidents, identifying systemic gaps and driving them
• Design and own the team's quality rubric and calibration process
• Draft and refine executive-level summaries and briefings on safety incidents for senior leadership
• Mentor and support the development of specialists, including case guidance, feedback, and coaching

🎯 Requirements

• 5+ years experience in crisis communications, with demonstrated ownership of high-stakes or
• Proven experience mentoring or developing junior team members
• Excellent communicator in written and verbal form, able to flex tone and detail for audiences from
• Demonstrated ability and passion for preparing executive-level communications
• Strong track record influencing cross-functionally without direct authority, including with Legal
• Comfort working with operational data to identify trends and inform reporting

🎁 Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly