Sr. Staff Technical Program Manager

📋 Description

• Own the company-wide Service Health Program from strategy through execution, defining charters
• Establish and govern service health practices by defining SLIs, SLOs, and error budgets to
• Drive Critical User Journey (CUJ) and Lighthouse signal adoption, converting operational alerts
• Build the service health source of truth by implementing continuous measurement dashboards across
• Run continuous operating cadences and cross-organizational programs to standardize intake

🎯 Requirements

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new
• 8+ years in Technical Program Management, Production Engineering, or similar roles in large-scale
• Deep experience with SLIs/SLOs, error budgets, and service health practices with demonstrable
• Proven leadership of cross-functional programs driving production service health at global scale
• Strong data fluency across instrumentation, metrics pipelines, synthetic monitoring, and executive
• Track record of influencing engineers, managers, and senior leadership through clear tradeoff

🎁 Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks and more