Sr. Technical Account Manager (TAM)

📋 Description

• Serve as strategic technical advisors to customer stakeholders by understanding their security
• Deliver structured TAM engagements that help customers fully adopt, optimize, and operationalize
• Translate platform telemetry, adoption signals, support trends, and customer feedback into
• Provide proactive strategic advisory by guiding technical decision-making for upgrades
• Accelerate adoption and value realization by identifying adoption gaps, recommending enablement
• Assess operational and environmental health through health reviews, support case analysis, incident

🎯 Requirements

• Working knowledge of cybersecurity, Zero Trust, segmentation, enterprise infrastructure, security
• Demonstrated experience translating technical data, adoption metrics, platform signals, support
• Ability to communicate clearly with technical teams, executives, project owners, and
• Experience supporting customer-facing technical engagements such as adoption reviews, health
• Ability to learn new technologies, understand customer operating models, and guide customers
• Business acumen, consultative problem-solving skills, and the ability to connect technical

🎁 Benefits

• Applied technical experience in engineering, science, computer science, cybersecurity, or related
• Knowledge of networking concepts such as routers, switches, load balancers, segmentation
• Exposure to heterogeneous security environments—such as monitoring, alerting, SIEM, SOAR
• Familiarity with customer lifecycle motions such as onboarding, adoption, optimization
• Organizational skills with the ability to prioritize work across multiple customer engagements
• Technical certifications are welcome but not required; applied experience and demonstrated ability