Sr Technical Customer Success Manager (Armis)

📋 Description

• Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis.
• Build strong customer relationships by engaging early as the customer transitions from the PreSales
• Guide the customer through the implementation phase, delivering use cases and value, leading them
• Responsible for overall health and retention of the assigned customers, maximizing customer
• Reporting Risks and Wins internally to Armis account team and externally to account sponsors and
• Understand customer product issues and feature requests in order to represent the appropriate

🎯 Requirements

• Fluent in English and German (spoken and written).
• Possess exceptional verbal, written, social, presentation, and interpersonal skills.
• 5+ years experience in a related function with direct customer facing, advocacy and engagement
• 3+ years experience in network engineering, architecture, support, or network design capacity.
• 2+ years experience working in Security/Healthcare/automotive/Retail/OT.
• Strong technical and problem solving skills coupled with the ability to provide quick resolution to