Sr Technical Support Representative

📋 Description

• Become an expert on the Axon Fusus solution that includes all available apps, APIs, and new
• Work with various industry standard Video Management Systems (VMS), IP Cameras, and Linux
• Work with the Implementation team to assist with the geospatial setup of customer locations
• Respond to and resolve inbound Customer support requests through email and telephone
• Troubleshoot Customer support issues and follow Axon Fusus escalation policy
• Document all work completed within the Axon Fusus CRM support tool

🎯 Requirements

• 1 year experience working in information systems and networking
• Analytical thinker who problem-solves systematically to find resolutions
• Strong knowledge of enterprise network equipment (routers, firewalls, tunnels), configuration, and
• Experience with security camera systems, VMS, DVR, and NVR solutions is strongly desired
• Completion of or working toward a college degree in a technical discipline
• Certifications such as Network+, Security+, Linux+

🎁 Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support