Staff Cloud Support Engineer

📋 Description

• Manage customer issues from initial triage through resolution and follow-up, ensuring clear
• Leverage AI assistants and diagnostics to accelerate triage and root-cause analysis while
• Focus on business impact, ensuring resolutions fix issues, reduce recurrence, and improve
• Provide technical analysis and guidance via email, web, and phone, adapting to customer expertise
• Use AI to summarize logs, generate hypotheses, and draft responses—critically validating outputs
• Utilize Snowflake environment, connectors, and internal tools to investigate and test solutions

🎯 Requirements

• BS/MS in Computer Science or equivalent experience
• 2+ years in technical support (customer-facing, ideally 24x7)
• Strong AI fluency, including prompt engineering, context management, and the ability to critically
• Experience with AI-powered tooling (e.g., coding assistants/agentic IDEs) and modern support
• Solid technical troubleshooting skills, including comfort with SQL, log analysis, and
• Strong written/verbal English communication