Staff Customer Reliability Engineer

📋 Description

• Act as senior technical owner for complex, high-severity customer issues
• Diagnose problems across cloud infrastructure, Kubernetes, Linux, networking
• Establish standards for troubleshooting, escalation quality, and documentation
• Build automation, diagnostics, and runbooks to reduce escalations
• Coach and mentor CREs through case reviews and training
• Participate in on-call rotation and lead critical incidents

🎯 Requirements

• 7+ years in technical support or reliability engineering
• Expert-level Kubernetes and Linux in production
• Experience with AWS, Azure, or GCP
• Proficiency in Python, Bash, or Go
• Experience leading complex incidents and escalations
• Strong communication skills with enterprise customers

🎁 Benefits

• Extra days off for well-being
• 401(k) with 3% company match
• Maternity and parental leave
• Mental health support via Modern Health
• Full health benefits for family