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Operate as the primary point of contact for assigned customers on service delivery issues
Partner with support and account teams to drive the day-to-day progression of support cases
Collaborate with account team and customer to surface insights and enable productive discussions in
Partner with customers to identify trends and complex production issues, ensure high case quality
Establish regular touchpoints with customers to provide technical and executive-level updates
Advocate for customer priorities in account reviews and collaborate with internal teams

8+ years of experience in Technical Support, Customer Success, or similar customer-facing technical
Proven success in managing enterprise customer relationships and acting as a trusted technical
Strong communication and writing skills in English
High emotional intelligence (EQ), empathy, and customer advocacy skills
Experience with Data Warehousing, Database migration, and ETL
Experience working with a distributed database (big data and/or MPP databases)

Staff Designated Support Engineer

Meet JobCopilot: Your Personal AI Job Hunter