Staff Inbound Product Manager

📋 Description

• Own the product strategy and delivery for the enterprise Knowledge Management product
• Define and own roadmaps, requirements, and acceptance criteria with engineering and UX teams
• Guide governance models, knowledge lifecycle, and AI readiness for enterprise use
• Act as internal customer zero for Knowledge Center and Now Assist capabilities
• Represent production experience in customer engagements and executive briefings

🎯 Requirements

• 7+ years in Technical Product Management for knowledge management or enterprise self-service
• Fluency in AI and experience applying AI in product work
• Proven ability to deliver AI-powered products with measurable outcomes
• Strong technical judgment and ability to communicate trade-offs to engineers
• Clear cross-stakeholder communication and ability to translate strategy into actionable requirements
• Experience turning ambiguous problems into prioritized roadmaps

🎁 Benefits

• Flexible/Remote work options
• Opportunity to influence enterprise AI knowledge workflows at scale
• Exposure to ServiceNow Knowledge Center, Now Assist, and related AI platforms