Staff Program Manager, CX Operations & Programs

📋 Description

• Lead strategic programs across customer engagement, including Voice of Customer, customer content
• Establish clear plans, owners, milestones, dependencies, success measures, and operating rhythms
• Build scalable ways to collect, synthesize, and activate customer feedback, connecting insights to
• Lead cross-functional initiatives that improve customer journeys, handoffs, feedback loops, and
• Partner with Customer Experience, Go To Market (GTM), Product, Engineering, Revenue Operations
• Present concise, recommendation-led updates in team meetings, company forums, and executive

🎯 Requirements

• 6+ years of experience in program management, operations, strategy and operations, or a related
• Experience leading complex, cross-functional initiatives from initial scope through implementation
• Ability to create structure from ambiguity, right-size processes, manage competing priorities, and
• Strong executive presence and communication skills, with the ability to present recommendations
• Experience influencing partners without formal authority and aligning teams with different
• Demonstrated experience using AI-enabled tools and automation to improve research, analysis

🎁 Benefits

• Maternity and parental leave top-up programs
• Competitive health benefits
• Generous PTO policy
• RSU program for most employees
• Retirement matching program
• Free 1Password account