Staff Renewals Operations Manager

📋 Description

• Own and continuously improve the end-to-end renewal operating model; from renewal identification
• Develop and improve the operating cadences that guide the renewal business, with a focus on
• Define, maintain, and evolve retention reporting with cross-functional partners, including gross
• Partner with Revenue Technology, Revenue Analytics, Finance, and other stakeholders to improve
• Simplify and scale the renewal motion through automation, standardized workflows, alerts
• Support renewals planning and capacity management, including segmentation implementation, coverage

🎯 Requirements

• Experience in Renewals Operations, Revenue Operations, Sales Operations, management consulting
• Hands-on experience with both consumption and subscription renewal motions, including renewal
• Strong critical thinking and structured problem-solving skills.
• Strong quantitative and analytical skills; highly proficient in Excel or Google Sheets; experience
• Systems thinking and experience using Salesforce for pipeline and renewals reporting.
• Sound commercial judgment and understanding of renewal complexity (co-terming, amendments

🎁 Benefits

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave