Staff Software Engineer, Care Experience

📋 Description

• Drive end-to-end development of care agent tooling—from design through production—owning the full
• Lead the design and development of next-generation Toast software services and applications that
• Own the reliability and performance of business-critical agent tools, ensuring they remain fast and
• Partner closely with Product Management, Care, QA and other Software teams on the product roadmap
• Make pragmatic technical decisions that balance vendor platform capabilities, integration
• Lead technical design and architecture decisions, helping shape the foundation of Toast’s care

🎯 Requirements

• 8+ years of software engineering experience, with a strong track record building and operating
• Experience designing and implementing AWS-native integrations, including Lambda-based access to
• Proven ability to set technical direction for complex systems and lead work from architecture and
• Demonstrated technical leadership, including driving alignment across engineering, product
• Experience integrating with third-party platforms and vendor systems while navigating external
• Strong focus on reliability, security, and operational excellence, with an understanding of how

🎁 Benefits

• Competitive compensation and benefits programs that help to attract, retain, and motivate the best
• Our total rewards package goes beyond great earnings potential and provides the means to a healthy