Staff, Technical Account Manager

📋 Description

• Use your strong technical and diplomatic skills to address customer issues and provide customer
• Work with our customers' and partners' developers, architects, and support personnel to resolve
• Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as
• Understanding customer trends, analyzing patterns, driving betterments and reporting what you

🎯 Requirements

• 6 to 10+ years of relevant experience
• Good knowledge of RESTful technology, previous work with APIs and ability to understand and
• Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and
• Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and
• High competency in communicating complex technical issues to both technical and non-technical
• Comfortable in working with customers' developers to troubleshoot use of the Twilio helper

🎁 Benefits

• competitive pay
• generous time off
• ample parental and wellness leave
• healthcare
• retirement savings program