Staff Technical Customer Success Manager

📋 Description

• Coach customers throughout their lifecycle to ensure successful outcomes.
• Inspire customers to create an AI and API optimized vision.
• Define adoption plans and post-sales engagement strategies.
• Work with Sales and Product teams to maximize solution value.
• Innovate tooling and processes to improve team efficiency.
• Become a subject matter expert on Kong products and technologies.

🎯 Requirements

• Proven experience in customer-facing technical roles.
• Understanding of complex technology environments.
• Solid grasp of Cloud Native tech: Containers, Kubernetes, Microservices.
• Foundational understanding of API management (APIM).
• Knowledge of DevOps, CI/CD, and Cloud Computing IaaS.
• Strong communication and organizational skills.