Starlink Customer Success Specialist (Brazil)

📋 Description

• Set up customer accounts to enable hardware shipment, service activation, and accurate invoicing in
• Coordinate shipments and resolve delivery or documentation issues with internal teams and local
• Support Brazilian invoicing processes, including Nota Fiscal issuance, validation, and
• Track shipments, activation dates, and billing milestones; proactively flag delays or potential
• Maintain accurate systems and trackers so order status, risks, and pending items are visible and
• Own past-due balances and unapplied cash on assigned work until fully reconciled

🎯 Requirements

• Bachelor’s degree; OR 2+ years of professional experience in operations, customer support, or
• Professional proficiency in Portuguese and English, written and verbal
• Experience supporting customer operations, order fulfillment, or billing in Brazil
• Familiarity with Brazilian invoicing requirements, including Nota Fiscal (NF-e) and CNPJ/CPF
• Understanding of Brazilian shipping, logistics, and delivery documentation processes
• Communicates clearly and raises problems early, with a dollar amount and next step