Strategic Account Manager 3

📋 Description

• Independently assesses account health and risk across commercial, operational, and relationship
• Surfaces risk early by reading ticket patterns, stakeholder signals, and adoption data
• Designs and executes QBRs and EBRs for all accounts including executive-level engagement
• Leads conversations about compliance posture, regulatory risk, control maturity, and platform value
• Owns all renewals across the portfolio: builds retention strategy, leads negotiations, closes
• Accurately forecasts ARR churn risk and develops mitigation plans

🎯 Requirements

• Deep working knowledge of communications surveillance, trade surveillance, compliant archiving, and
• Understands regulatory obligations across global banking, hedge fund, asset management, and energy
• Navigates complex organizational structures involving Heads of Surveillance, compliance analysts
• Owns full renewal and expansion cycle: retention strategy, churn forecasting, negotiation, close
• Owns ticket triage, escalation, and resolution end-to-end for the portfolio
• Builds relationships with Product, Engineering, and Support counterparts to accelerate resolution

🎁 Benefits

• Highly competitive compensation
• Fully covered health coverage for employee and family
• Generous time-off policy and flexible work schedule
• Huge impact and learning potential
• A truly global mission with a passionate community in locations all over the world