Strategic Account Manager 3

📋 Description

• Own the full commercial relationship with complex financial institutions including delivery
• Own all renewals across the portfolio, build retention strategy, lead negotiations, and close
• Accurately forecast ARR churn risk and develop mitigation plans
• Drive inbound expansion deals independently in collaboration with Account Executives
• Lead executive business reviews: conversations about compliance posture, regulatory risk, control
• Assess account health and risk across commercial, operational, and relationship dimensions; surface

🎯 Requirements

• Deep working knowledge of how communications surveillance, trade surveillance, compliant archiving
• Understands the regulatory obligations driving client demand across global banking, hedge fund
• Navigates complex organizational structures involving multiple stakeholders; manages
• Owns the full renewal and expansion cycle: retention strategy, churn forecasting, negotiation
• Owns ticket triage, escalation, and resolution end to end for the full portfolio; manages complex

🎁 Benefits

• A truly global mission with a passionate community in locations all over the world
• Huge impact and learning potential as our aspirations require bold innovation
• Highly competitive compensation
• Fully covered health coverage for employee and family
• Generous time-off policy and flexible work schedule